Jacob was extremely helpful and knowledgeable. It was a pleasure to have him do the work. Midwest fireplace also has a great price for their superior annual maintenance.

They were quick to come out and do my warranty service but went above and beyond on some things I didn't even see. I would highly recommend this company for your fireplace needs.

Service and attention to detail like no other. Technician was amazing and very thorough. It was obvious he takes much pride in his work. Cleaned out the fireplace, painted the back of the unit and the lower front grill so the 20 year old unit looked brand new. Would highly recommend to anyone.

The two Napoleon fireplaces they sold us for our new house are beautiful. We had a few minor problems with them when we moved in, but they were happy to take care of those issues for us. Mark, the owner of the company, made two service calls and was very helpful, personable, competent, and accommodating. We really do like those fireplaces!